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We refund the rent when you return early. No questions asked. Please book the maximum duration and return early. This is better than requesting to extend. Thanks! help
Early Returns
We refund early returns, so please book for the maximum length of time that you might use the bike. When you return early we will refund the remaining days.
We link returns to bookings closely so trying to “extend your rental” may not be possible, and if you extend without notifying us, it may cause another traveler to not have a bike waiting. Don’t be the person who destroys someone else’s holiday.
- Returning a motorbike early at Tigit is free, and we will refund all the remaining days providing you return in the correct location.
- We will charge a minimum of 3 days rent. (For example, if you book a motorbike for 1 month, then return after 1 day, we will charge for 3 days).
- Tigit charges $50 for returning in the wrong city with prior notification and $100 for returning in the wrong city without notification.
- Returning in a location that is not a Tigit location (such as a train station) will be charged as three days from the drop-off date.
Please be respectful and notify Tigit in advance if you are not going to make it to your return destination. It may cause another traveler to miss their booking. This is an adventure holiday, and you must book with the intent to complete your journey.
Extensions are usually possible with 5 days of notice. Failing to return a motorbike could cause us to miss a booking. help
Returning late
Extensions are usually possible with five days of notice in advance. However, with our early return policy of refunding early returns, we encourage you to book the maximum possible time that you might need the motorbike. This avoids issues with us overbooking motorbikes.
Bookings at Tigit are taken seriously. Returning late or to a city not on the original contract can cause us to miss bookings. We charge $100 or more for returning late if it causes us to miss a booking.
Please be respectful to Tigit and to future clients and let us know when plans are changing.
Email us bookings@TigitMotorbikes.com for extensions.
Changing return city is possible with 5 days of notice. Failing to return to the correct city can cause us to miss a booking. help
Changing the return city
HCM to Danang, or Hanoi to Danang usually takes 7-10 days.
HCM to Hanoi usually takes 15-25 days.
HCM to Hanoi is possible in 10 days, but very few clients successfully do this.
It takes Tigit around 10 days to move a motorbike from one office to another. Failing to return to your contracted city can be a logistics disaster for the company.
- Tigit charges $50 for returning in the wrong city with 7 days prior notification.
- Tigit charges $100 for returning in the wrong city without notification.
The fees will be waived if you request a motorbike rental extension and it is approved by a member of staff.
The fees will be waived if a member of staff feels your change of plans is causing no additional logistics or transport costs to the company. This usually applies to scenarios related to a change from a small city to a big city. For example, changing from returning in Dalat to Ho Chi Minh is unlikely to cause the company transport costs. A staff will waive the "wrong city return fee".
Returning in a location that is not a Tigit location (such as a train station) will be charged as three days from the drop-off date.
Plan the holiday carefully, using rest days (recommended at least once every four days of driving). If you are not going to reach the return city please let us know so we can try and build a contingency plan.